Privacy Policy
Privacy and Policy Details: Protecting Your Data and Trust
Effective Date: 2025
This Privacy Policy outlines how Sendar Communication Limited (“Sendar”, “we”, “our”, or “us”) collects, uses, discloses, and protects the personal data of users who interact with our hosted services, self-managed installations, websites, and associated platforms (collectively, the “Services” or “Websites”).
By accessing or using our Services, you agree to the terms outlined in this Privacy Policy and consent to the practices described herein.
1. Information We Collect
a. Non-Personally Identifiable Information
We collect standard browser and server data, including:
Browser type and version
Language preferences
Referring/exit pages
Date and time of each request
Aggregated usage statistics
This helps us understand user behavior, enhance service delivery, and ensure platform security.
b. IP Addresses and Device Information
We may log IP addresses to improve system performance, detect abuse, and ensure security. We do not use this to personally identify users.
c. Self-Managed Instance Data
For our Community and Enterprise Editions, Sendar collects anonymized usage data. This can be disabled within your settings.
d. Personally Identifying Information (PII)
We may collect personal data when:
You interact with live chat or contact forms
You sign up for an account
You submit feedback or a security report
You enable integrations with Gmail or other platforms
Collected information may include your name, email address, phone number, and user ID associated with platform usage analytics.
2. Use of Google User Data
When integrating Gmail and related services, we may access:
Message metadata
Email history and interactions
User profiles related to communications
Purpose of collection includes:
Unified inbox experience
Enhanced customer engagement tracking
Streamlined customer support
Workflow automation
Tailored messaging features
Compliance and audit tracking
Security enforcement
Important: We do not use Google Workspace data to develop or train generalized AI/ML models.
3. How We Use Your Information
We process personal information on these legal bases:
Contractual Necessity: To fulfill service agreements (e.g., platform access, billing)
Legitimate Interests: For analytics, improvements, security, and communication
Consent: For marketing communications and specific integrations
4. Cookies and Tracking Technologies
Sendar uses:
First-party cookies for session management and personalization
Third-party tracking (e.g., embedded content) for usage analysis
You can control cookie behavior in your browser settings. Disabling cookies may affect certain site features.
Do Not Track
We do not track users across third-party websites and do not respond to “Do Not Track” signals, as we do not permit external tracking.
5. Information We Do Not Intentionally Collect
We do not intentionally collect:
Health, religious, or biometric data
Data from users under age 13
Sensitive personal data (unless voluntarily submitted)
If you’re under 13, you may not create an account or use our services.
6. How We Share and Protect Your Information
We only share data with:
Employees or contractors who require access to provide services
Legal authorities when required by law or in protection of rights
Third-party vendors under strict confidentiality agreements
We do not rent, sell, or trade your personal data.
We apply reasonable technical and organizational measures to protect your data from unauthorized access or disclosure.
7. International Data Transfers
Data collected via Sendar is hosted in Africa but may be processed in India, the United States, or other jurisdictions. By using our services, you consent to such international transfers.
8. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Correct or update inaccurate information
Object to or restrict processing
Request deletion (“right to be forgotten”)
Withdraw consent for marketing
Export your data (data portability)
EU/EEA users may also lodge complaints with local data protection authorities.
To exercise your rights, contact: hello@sendar.io
9. Data Retention
We retain personal information for as long as necessary to:
Provide services
Fulfill legal obligations
Resolve disputes
Enforce our agreements
Content you’ve contributed publicly (e.g., support tickets, blog comments) may remain visible even if your account is deleted.
10. Privacy Policy Updates
We may update this Privacy Policy occasionally. Changes will be posted on this page. Material updates will be communicated via email (if available). Continued use of our Services constitutes acceptance of the revised policy.
11. Contacting Us
For privacy concerns, contact us with the subject line "Privacy Concern" at:
📧 hello@sendar.io