PRIVACY POLICY

At Sendar, safeguarding your personal information is of paramount importance to us. We collect various details when you create an account with us, and during our interactions with you. We promise to protect the privacy of your information, and we won't disclose it unless we have your permission or are compelled by law to do so in order to carry out our agreement with you.

1. Data Collection and Usage

While using our services, we may gather additional personal information from various sources. Here is a breakdown of the information we collect:

Names of your companies
Contact information, including phone numbers and email addresses
Geographical details, such as your actual address and place of origin
Login credentials, comprising your username, password, and any other relevant authentication factors.

We collect this information for the following purposes:

To address account-related matters with you
To comply with applicable laws or regulations mandating data collection
To facilitate the provision of our services
For billing purposes
To recognize your presence when contacting us or seeking access to your account
Occasionally, we aggregate publicly available information about our clients' businesses (such as size, industry, location, and website address) to better understand our clientele.
We utilize this data for traffic management, routing, service analysis and improvement, and problem identification and resolution.
In order to offer our services effectively, we may require certain information, including the content of your communications.
To prevent fraud and ensure the accuracy of the information provided about your business, we may conduct additional verification checks.

Rest assured, we take every precaution to protect your information. If you have any questions or concerns about our privacy practices, please don't hesitate to contact us.

2. Development

We are dedicated to enhancing the quality of our Service, which may lead to modifications over time. Consequently, this Privacy Policy may be subject to periodic updates. Rest assured, we will notify you of any alterations through various channels such as notices on our website or email notifications. It's important to note that even if you choose not to receive legal notices via email, these notices still govern your use of our Services. Therefore, it remains your responsibility to review and comprehend them. By continuing to use our Services following any changes to the Privacy Policy, you are indicating your acceptance of these modifications. Our securely stored versions of this Privacy Policy, electronic or otherwise, are considered the definitive, comprehensive, valid, and legally binding copies of the policy in effect on the respective dates of your visits to the Website.

3. Email Access

Sendar service allows us to access the information on your mailing list and the email content you create when you add your mailing list or create an electronic mail with the Services.

4. Your Rights

We are committed to upholding your rights as a data subject, in accordance with applicable laws. These rights include, but are not limited to, the following;

Inquiry About Personal Information

You have the right to inquire about any Personal Information we may hold about you.
Opt-Out of Direct Marketing

You have the option to opt out of receiving direct marketing communications from us.
Non-Discrimination

You will not face unfair treatment for exercising your privacy rights.
Request for Data Modification

You may request the removal, alteration, or update of any data we hold about you
Object to Data Processing

You can object to the processing of your personal data by us.
Appointment of Authorized Agent

You have the option to appoint an Authorized Agent to act on your behalf for privacy-related request

5. Third Party Privacy Policy and Information Gathering

Our website may contain links to other websites, each with their own distinct privacy policies. If you choose to provide Personal Data to any of these third-party websites, please be aware that your information will be governed by their respective privacy policies. We strongly recommend reviewing the privacy statement of any website before using it.
In addition, our website may incorporate social media features and widgets. These features may collect information such as your IP address and the specific page you are viewing on our website. In order to ensure these features function correctly, they may utilize cookies. Social media features and widgets may be hosted directly on our website or by a third party.

6. Data Retention

For the duration necessary to deliver our services, meet legal requirements, resolve disputes, prevent abuse, and uphold agreements, we will securely maintain the Personal Data entrusted to us on behalf of our Members.
We are committed to ensuring the accuracy and timeliness of your data, provided you furnish us with the necessary information. It remains your responsibility to promptly inform us of any changes to your information. Upon request, we will disclose whether we are the data controller or process data on behalf of a third party.
Your information will be retained as long as your account remains active, and will be handled with utmost care and in compliance with relevant privacy regulations.

7. Contact Us

Should you have inquiries or remarks, wish to update, delete, or modify any personal data in our possession, or harbour concerns regarding our handling of privacy matters, we encourage you to reach out to our dedicated Customer Support team.

8. Other privacy-related laws

Sendar is aware of the various national privacy laws. We are also aware of a number of additional laws and regulations that are relevant to particular industries. Please be advised that it is crucial for clients to comprehend that it is their responsibility to follow both the legal requirements of their own industry and their local privacy laws. Sendar’s role as a data processor is limited to helping our customers; each customer is still responsible for ensuring compliance and informing Sendar of any necessary steps.